Privacy Policy
Last updated: 16 Sept 2026
This Privacy Policy explains how Pooja Traders (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from poojaatraders.com (the “Website”). By using our Website, you agree to the practices described in this policy.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with applicable Indian laws, including the Information Technology Act, 2000 and its associated rules.
On this page
- Information we collect
- How we use your information
- Payments
- Sharing your information
- Cookies & tracking
- Data retention
- Data security
- Your rights & choices
- Children’s privacy
- Third-party links
- Changes to this policy
- Contact us
1. Information we collect
We collect information that you provide directly to us, information collected automatically when you use the Website, and information from third parties such as our payment processor.
Information you provide
- Contact & account details: name, email address, phone number, and password when you create an account or place an order.
- Billing & shipping details: billing address, shipping address, and (where applicable) GST number for business orders.
- Order information: the products you buy, order value, and order history.
- Communications: messages you send us via contact forms, email, WhatsApp, or phone, and product reviews you submit.
Information collected automatically
- Device & usage data: IP address, browser type, device type, operating system, pages viewed, and the date/time of your visit.
- Cookies: small files stored on your device that help the Website function and remember your cart and preferences (see Section 5).
2. How we use your information
We use the information we collect to:
- Process and deliver your orders, including sending order confirmations and delivery updates.
- Manage your account, cart, and saved preferences.
- Provide customer support and respond to your enquiries.
- Process payments securely through our payment partner.
- Prevent fraud, secure our Website, and comply with legal obligations (such as tax and GST record-keeping).
- Send you service-related messages, and — where you have consented — offers, discounts, and marketing updates. You can opt out of marketing at any time.
- Improve our products, services, and Website experience.
3. Payments
We offer the following payment methods:
- Razorpay — for UPI, credit/debit cards, and net banking payments.
- Cash on Delivery (COD) — pay in cash when your order is delivered.
When you pay online, your payment is processed by Razorpay. We do not collect or store your full card number, CVV, UPI PIN, or net-banking credentials on our servers — these are handled directly and securely by Razorpay. Razorpay is a PCI-DSS compliant payment gateway and processes your payment data in accordance with its own privacy policy, which you can read at razorpay.com/privacy.
For Cash on Delivery orders, we collect your delivery address and contact number so that our courier partner can complete the delivery.
4. Sharing your information
We do not sell your personal information. We share it only in the following situations:
- Service providers: with our payment gateway (Razorpay), courier and logistics partners, and hosting/IT providers, strictly so they can perform services on our behalf.
- Legal requirements: where required by law, court order, or a valid request from a government authority.
- Business transfers: in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
5. Cookies & tracking
Our Website uses cookies and similar technologies to keep items in your cart, remember your login, understand how the Website is used, and (where enabled) support analytics and marketing. You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the Website functions — for example, your cart may not be remembered.
6. Data retention
We keep your personal information for as long as your account is active or as needed to provide you with our services. We also retain certain information for longer where required to comply with legal, tax, accounting, or GST obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
7. Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your rights & choices
Subject to applicable law, you may:
- Access and review the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account and associated data, subject to legal retention requirements.
- Opt out of marketing communications by using the unsubscribe link or contacting us.
To exercise any of these rights, please contact us using the details in Section 12.
9. Children’s privacy
Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
10. Third-party links
Our Website may contain links to third-party websites, brands, or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
12. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Pooja Traders
Firozabad, Uttar Pradesh – [PIN CODE], India
Phone: +91 92113 26001
Email:info@poojatraders.com
Website: poojaatraders.com